Delete your account
You can delete your Vuze account at any time. Deleting from the app or dashboard is immediate; the form below is for when you can’t.
Delete it yourself
- Creators: in the Vuze app, open Profile → Settings → Delete account, then confirm it’s you.
- Brands: in the Vuze brand dashboard, open Settings → Account → Delete account, then confirm it’s you.
If you still have money in your wallet, withdraw it first or you’ll be asked to confirm that you give it up. Deletion waits until anything in progress is finished: a campaign that is still running, money held for a campaign, a withdrawal being processed, content still under review or still earning, or an open dispute.
What is erased
- Your name, email address and phone number
- Your profile: username, bio, photos, location, interests and social links
- Your Instagram and TikTok connections, including the access tokens we held
- Your saved payout details, including your national ID number and wallet or bank details
- Your withdrawal PIN, notification settings, notifications and blocks
- For brands: your brand details, logo and community pages, which are taken down
You are signed out everywhere and can no longer sign in to the account.
What is kept, and why
- Payment records (amounts, dates and the campaign they belong to), because we must keep financial records. They no longer carry your name or contact details.
- Content a creator delivered to a brand, because it is the brand's paid-for deliverable. It is shown without the creator's name.
- Messages you already sent to someone else, which are part of their conversation history.
- Moderation and audit records needed to keep the platform safe.
More detail is in our Privacy Policy.
Can’t use the app? Ask us
Send this form from anywhere and we’ll delete the account for you within 30 days, then confirm by email. You can also email hello@vuze.co.